Shipping
What are the shipping times?
All orders processed on our website are shipped Monday through Friday.
Parcels are generally shipped within:
- 3 to 7 business days for in-stock items
- 10 to 15 business days for made-to-order items
Important note: Orders that contain in-stock items and made-to-order items will ship at the same time, once your made-to-order items are ready.
To learn more about our made-to-order items, see our FAQ.
What are the shipping fees?
Quebec: rate calculated at checkout, and free shipping for orders over $ 150
Canada: rate calculated at checkout, and free shipping for orders over $ 200
International: rate calculated at checkout
Deliveries with tracking number are guaranteed. Please, take note that if you choose the option without tracking number, we will not be able to send you a new shipment if you do not receive your package.
Who is your package delivery provider?
Our parcels are mainly shipped with Canada Post, but once in a while we also work with UPS. Once the order is processed, an invoice and an order confirmation are emailed to you. A tracking number is then provided to you in order for you to track the delivery status.
Can I enter different addresses for billing and shipping?
Yes, you can!
Start by entering your billing address: it’s the address associated with your credit card. At the bottom of the payment method form, you can check the “Use a different billing address” box. You will then be able to enter a different shipping address.
What if I entered the wrong address?
Just send us a detailed email as soon as possible with the correct address at info@clothesandroads.com. Be sure to include your name and order number.
