• Shipping

    What are the shipping times?

    All orders processed on our website are shipped Monday through Friday.

    Parcels are generally shipped within:

    • 3 to 7 business days for in-stock items
    • 10 to 15 business days for made-to-order items

    Important note: Orders that contain in-stock items and made-to-order items will ship at the same time, once your made-to-order items are ready.

    To learn more about our made-to-order items, see our FAQ.


    What are the shipping fees?

    : rate calculated at checkout, and free shipping for orders over $ 150

    Canada: rate calculated at checkout, and free shipping for orders over $ 200

    International: rate calculated at checkout

    Deliveries with tracking number are guaranteed. Please, take note that if you choose the option without tracking number, we will not be able to send you a new shipment if you do not receive your package.


    Who is your package delivery provider?

    Our parcels are mainly shipped with Canada Post, but once in a while we also work with UPS. Once the order is processed, an invoice and an order confirmation are emailed to you. A tracking number is then provided to you in order for you to track the delivery status.


    Can I enter different addresses for billing and shipping?

    Yes, you can!

    Start by entering your billing address: it’s the address associated with your credit card. At the bottom of the payment method form, you can check the “Use a different billing address” box. You will then be able to enter a different shipping address.


    What if I entered the wrong address?

    Just send us a detailed email as soon as possible with the correct address at Be sure to include your name and order number.