Shipping

What are the shipping times?

All orders processed on our website are shipped Monday through Friday.

Parcels are generally shipped within:

• 3 to 7 business days for in-stock items
• 10 to 15 business days for made-to-order items

Important note: Orders that contain in-stock items and made-to-order items will ship at the same time, once your made-to-order items are ready.

To learn more about our made-to-order items, see our FAQ.

What are the shipping fees?

Quebec: rate calculated at checkout, and free shipping for orders over $ 150

Canada: rate calculated at checkout, and free shipping for orders over $ 200

International: rate calculated at checkout

Deliveries with tracking number are guaranteed. Please, take note that if you choose the option without tracking number, we will not be able to send you a new shipment if you do not receive your package.

Who is your package delivery provider?

Our parcels are mainly shipped with Canada Post, but once in a while we also work with UPS. Once the order is processed, an invoice and an order confirmation are emailed to you. A tracking number is then provided to you in order for you to track the delivery status.

Can I enter different addresses for billing and shipping?

Yes, you can!

Start by entering your billing address: it’s the address associated with your credit card. At the bottom of the payment method form, you can check the “Use a different billing address” box. You will then be able to enter a different shipping address.

What if I entered the wrong address?

Just send us a detailed email as soon as possible with the correct address at info@clothesandroads.com. Be sure to include your name and order number.