What are the shipping times?
All orders processed on our website are shipped Monday through Friday. Parcels are generally shipped within 2 to 4 business days following the placement of orders.
What are the shipping fees?
Quebec: $8 flat rate, and free shipping for orders over $120
Canada: $12 flat rate.
International: rate calculated at checkout.
Who is your package delivery provider?
Canada Post delivers our parcels. Once the order is processed, an invoice and an order confirmation are emailed to you. A tracking number is then provided to you once the parcel leaves the warehouse in order for you to track the delivery status.
Can I enter different addresses for billing and shipping?
Yes, you can! Start by entering your billing address: it’s the address associated with your credit card. At the bottom of the payment method form, you can check the “Use a different billing address” box. You will then be able to enter a different shipping address.
What if I entered the wrong address?
Just send us a detailed email as soon as possible with the correct address at email@example.com. Be sure to include your name and order number.